Thursday, March 22, 2012

The Power Of The Internet

Please read comments below before you watch this video!
(You can turn my music off by scrolling down and hitting the pause button
on my music player)

I received an email yesterday
that contained the funny video above and 
the story of how the video came about.

I don't normally put things like this
on my blog but I was so impressed
with this story 
I just had to share it with you.

Customer Service
may never be the same
with large companies if these 
3 video's keep getting 'hits' 
on YouTube! 

If you read the story below first
and then watch the video above
you will appreciate the video
even more.


A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager responded: "Good luck with that one, pal."

So he posted a retaliatory video on youtube. The video has since received over 6 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal."

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders. can watch the video now ;)

But don't forget to come back
to see what happens next!

The first video below is 
Mr. Carroll 
telling his story and explaining
what has happened since making
the first video.

It's a bit long but it's well worth
the watch.
It's one of those
'feel good'
stories where the little guy

The last two videos
are the second and third
video's that 
Mr Carroll
and his friends put together.





E. said...

i love it. now this song will be stuck in my head. need to show all my friends, hubby & family. i love it!! united breaks guitars!!! so funny!! thank you for the laugh. big hugs!! (:

Terri said...

How funny! It is sad, though, that it came to that. Whatever happened to good customer service--or in some cases, good customers!

TexWisGirl said...

this is really great. i watched all 3 songs and his 20 min. speech. thanks for sharing!

Judy at GoldCountryCottage said...

Hi Maura: Glad he was successful in his attempt to show that the "little guys" voices can be heard. Quite clever..Happy Spring..Judy

Liesl said...

My internet is too slow to watch the video tonight but I love this story! Thanks for sharing Maura and have a good one! xoxo

The Herbalist's Cottage said...

LOVE it thanks for sharing!!!

Love Leanne

John Going Gently said...

oh to the the talent to serve up revenge

Country Gal said...

What a hoot ! Oh my I wish I could do something like this for all the bad customer service I have got over the years in places ! I love your header photos ! Have a great day !

My Little Home and Garden said...

I enjoyed that!

Sandra Henderson said...

I'm so glad that you shared this! I would not have known. I have watched ALL the videos and have such WARM FUZZIES! MY kinda people! love it

Starting Over, Accepting Changes - Maybe said...

How wonderful is that. Having new luggage torn apart twice by 1) United, 2) American airlines, this video had me smiling the whole time.

They sing for us all.

Karma, oh how sweet it is.

Anonymous said...

Whew! It was a long listen but it was worth it! Thanks Maura and Good Morning to YOU!

Scufty said...

I'd actually heard about this when it first happened but hadn't seen the two subsequent videos. Thanks for sending them on. Hooray for him!! Love and miss you....Scufty xoxoxoxo

Skogkjerring said...

Love this! It´s sad to know that customer service or lack of it is becoming the norm in America. I love to tell Norwegians that in America we have customer service and the customer is always right....I won´t be showing them this video...but I am certainly glad justice was served and hopefully a little more customer service will come from United in the future ;-)

Cuby said...

Good for the little man in this story.Love this one.

Our Country Bungalow said...

Great story and thanks for sharing!
The hilarious thing is that his "United Breaks Guitars" song is really good and catchy; better than most of what is played on the radio. And who won't think of his poor guitar whenever they hear the name United Airlines from now on!

Pondside said...

This was all over the news in Canada last year, or whenever it happened. I was SO proud that this Nova Scotia artist had the backbone to stand up to such bad customer service!

❁Velma ~Down Our Country Road❁ said...

Yep, the power of the internet. This guy was very clever to get the attention that he needed. Tsk, tsk..shame on United!!


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